Freshchat alternative
Eteon vs Freshchat
Freshchat Pro is $49 per agent per month, and the Freddy AI agent is $49 per 100 sessions on top. Eteon Starter is ₹2,999 a month — about $34 — for 20,000 messages, with the AI included and no per-seat fee.
How to read this
Units differ between vendors — credits, conversations, tickets and resolutions are not messages. Every figure below is quoted in the unit its vendor uses, with a link to the page it came from.
Freshchat meters in per agent, plus AI billed per session. Freshchat bills per agent seat per month. Its AI, Freddy, is a separate add-on: the Freddy AI Agent is billed at $49 per 100 sessions, and the Freddy AI Copilot is $29 per agent per month.
Figures checked 15 August 2026 · Freshchat pricing page
What Freshchat charges
| Plan | Price | Included |
|---|---|---|
| Free | $0 per month | Up to 10 agents |
| Growth | $19 per agent / monthbilled annually | — |
| Pro | $49 per agent / monthbilled annually | — |
| Enterprise | $79 per agent / monthbilled annually | — |
Freddy AI Agent: $49 per 100 sessions. The AI agent is an add-on on top of the per-seat fee. Freddy AI Copilot is a further $29 per agent per month.
Add-ons
- Day passes (occasional agents) — $2 – $12 per pass, by plan
- Connector app tasks — $80 per 5,000 tasks
What Eteon charges
| Plan | Price | Included |
|---|---|---|
| Starter | ₹2,999 /month₹2,399/month billed annually | 20,000 messages/monthNo per-seat fee · no per-resolution fee |
| Pro | ₹4,499 /month₹3,599/month billed annually | 50,000 messages/monthNo per-seat fee · no per-resolution fee |
| Enterprise | ₹4,999 /month₹3,999/month billed annually | 100,000 messages/monthNo per-seat fee · no per-resolution fee |
about $34 / month at ₹87 to the dollar
The honest version
Freshchat is a competent live-chat product from a large, stable vendor, and if your support is mostly people chatting with customers it is a reasonable buy at a mid-market price.
The AI is where the models diverge. Freddy is an add-on billed per 100 sessions, layered on a per-seat subscription, so the cost of automating rises with both headcount and volume.
Eteon is AI-first: the model is the product, not an upsell, and it is priced per message rather than per seat plus per session. Freshchat suits a human-led team adding some automation; Eteon suits automation-led support with human handover.
Frequently asked questions
Is Eteon cheaper than Freshchat?
Freshchat Pro is $49 per agent per month, and the Freddy AI agent is $49 per 100 sessions on top. Eteon Starter is ₹2,999 a month — about $34 — for 20,000 messages, with the AI included and no per-seat fee. The figures for Freshchat come from its own pricing page, checked 15 August 2026 — the link is on this page so you can verify rather than take our word for it. Note the units differ: Freshchat bills per agent seat per month. Its AI, Freddy, is a separate add-on: the Freddy AI Agent is billed at $49 per 100 sessions, and the Freddy AI Copilot is $29 per agent per month.
What does Freshchat do better?
The AI is where the models diverge. Freddy is an add-on billed per 100 sessions, layered on a per-seat subscription, so the cost of automating rises with both headcount and volume.
Can I move from Freshchat to Eteon without rebuilding everything?
There is nothing to port. Eteon builds from your website URL rather than from a flow diagram or an intent list, so the setup is the same whether you are coming from Freshchat or from nothing at all. Most sites have a working bot in about a minute.
How is Eteon priced?
₹2,999 a month on Starter for 20,000 messages, up to ₹4,999 a month for 100,000. No per-seat fee and no per-resolution fee, so automating a larger share of your conversations does not increase the bill.
Are these prices current?
They were transcribed from Freshchat's published pricing page on 15 August 2026. SaaS pricing moves; if you are reading this much later, check the source link before relying on the comparison. If you find something out of date here, tell us and we will correct it.
Do not take our word for it
Build a bot on your own website and talk to it. That answers the question this page cannot.