Privacy Policy

1. Information We Collect

A. Information Provided by Workspace Owners (Customers)

• Account Information: Name, email address, password credentials, business details, and billing details when registering an account.
• Knowledge Base Content: Public website URLs, text, FAQs, and documents uploaded by Customers to train customized AI bots.
• Workspace Settings: Office hours, notification email preferences, and live support agent credentials.

B. Information Captured via Chat Widgets (End-Users)

• Lead Data: Information explicitly submitted by visitors during chat sessions (e.g., Name, Phone Number, Email Address, Custom Query fields).
• Conversation Logs: Complete transcripts of interactions between End-Users, AI bots, and live human support agents.
• Technical Metadata: IP address, browser type, device specifications, referrer URL, and timestamp of the interaction.
• Site Analytics: Pages visited on eteon.net, along with a first-party cookie identifier, the browser's reported timezone and language, and a derived device identifier. These are used to distinguish repeat visits from new ones, to identify automated and proxied traffic, and to approximate a visitor's location. They are visible only to Eteon operators and are deleted after 30 days.

2. How We Use Your Information

We use the collected information strictly for the following business purposes:

• Service Delivery: Generating AI responses, routing live support tickets, displaying captured leads in Customer dashboards, and sending lead alerts to business owners.
• Platform Optimization: Monitoring performance, fixing technical bugs, preventing spam/abuse, and refining AI accuracy.
• Transactional Communications: Dispatching lead notifications, password resets, and system updates.

3. Third-Party Service Providers & AI Processing

To deliver our services, we process data using trusted cloud infrastructure and AI processing vendors:

• Artificial Intelligence (LLM) Processors: Chat prompts and document excerpts are processed via secure AI APIs (such as OpenAI, Google Gemini, or Anthropic). Data sent to these APIs is strictly used to generate immediate responses and is NOT used to train public foundation models.
• Database & Hosting Infrastructure: Data is securely stored in cloud databases (e.g., Supabase, Vercel) with encryption in transit and at rest.
• Email Transports: Transactional emails and lead notifications are dispatched via secure SMTP/Email processors.

4. Data Ownership & Retention

• Customer Ownership: Workspace owners retain full ownership of all captured leads, knowledge base inputs, and chat transcripts stored in their workspace.
• Data Control: Customers may delete individual lead records, chat logs, or entire bot configurations at any time directly through the Eteon Dashboard.

5. Data Security

We implement enterprise-grade security measures to protect your data:

• Encryption: All data in transit is encrypted using TLS 1.2+ (HTTPS). Database storage is encrypted at rest.
• Role-Based Access Control (RBAC): Support agents can only view chats and tickets assigned to their workspace.
• Abuse Protection: Automated rate-limiting and IP blocking prevent unauthorized automated scraping or abuse.

6. Your Rights (GDPR & Data Protection)

Depending on your location, you have rights regarding your personal data:

• Right to Access & Export: Request an export of all personal data held in your account.
• Right to Erasure: Request complete deletion of your account and lead records.
• Right to Correction: Update account details at any time in your dashboard settings.

7. Contact Information

If you have any questions or privacy inquiries, please contact us: