Solutions
Ticket deflection that does not punish you for working
Most support volume is a small number of questions asked many times. Answering them in chat means they never enter the queue at all.
₹2,999/month · 20,000 messages · no per-seat or per-resolution fee
Support teams do not drown in hard problems. They drown in the same twelve easy ones, arriving continuously, each individually trivial and collectively a full-time job.
Deflection means those never become tickets — not that they get closed faster. The distinction matters because a queue that is worked quickly is still a queue someone has to staff.
The economics of per-resolution pricing
Several AI support products charge per resolution: the more the bot deflects, the more you pay. That is a meter that runs faster the better the product works, and it makes the savings hard to predict at exactly the volumes where they matter.
Eteon charges per message. ₹2,999 a month for 20,000 messages. A month where the bot handles everything costs the same as a month where it handles half, and you can forecast it in advance.
What actually gets deflected
Shipping times, returns policy, opening hours, order status, product specifics, account basics, "do you do X". Published information, asked repeatedly, answered identically every time by a person who could be doing something else.
And what does not
Anything requiring judgement, discretion or an apology. The bot routes those to a person immediately rather than attempting three more turns first, which is the behaviour that makes people hate support bots.
A bot that will not let go costs more goodwill than it saves in labour.
Handover carries the whole conversation
The agent desk receives the transcript with the escalation. The customer does not restate anything, and the agent starts from the actual position rather than from "how can I help".
Frequently asked questions
How much volume will it deflect?
It depends entirely on how much of your volume is repetitive published information, which varies enormously by business. Anyone quoting you a specific percentage before seeing your queue is guessing. Run the trial against your real traffic.
Does deflecting more cost more?
No. Pricing is per message, not per resolution, so the bill does not scale with how well the bot works.
How long does setup take?
Enter your website URL, let it crawl, paste one script tag. Most sites are answering questions within a minute.
What does it cost?
Eteon Starter is ₹2,999 a month for 20,000 messages, with a 7-day free trial. There is no per-seat fee and no per-resolution fee, so the bill does not rise as the bot handles more.
Related
Build one on your own site
Enter a URL, talk to the bot it produces, and decide from that rather than from this page. No card required.