Solutions
Cover the hours you are not staffing
Most enquiries arrive outside working hours. Most businesses answer none of them until the next morning, by which point the person has moved on.
₹2,999/month · 20,000 messages · no per-seat or per-resolution fee
Evenings and weekends are when people research purchases, and they are precisely when nobody is available to answer. The enquiry does not wait politely; it goes to whoever replies first.
Staffing those hours with people is expensive and hard to justify against unpredictable volume. Staffing them with a system that answers what is published, and takes a proper message for what is not, is a different proposition entirely.
Most out-of-hours questions are already answered on your site
Hours, pricing, coverage, policy, availability, process. All published, all currently going unanswered between six in the evening and nine in the morning.
For the rest, a message worth reading
Instead of "please call me back", the morning starts with the whole conversation: what they need, when they need it, what they already tried, and what they were unsure about.
That converts far better than a callback request, because the person opening it can act immediately.
Urgency is surfaced, not assessed
Where your site publishes emergency or out-of-hours guidance, the bot surfaces it. It does not decide how urgent something is on its own — that judgement belongs to you and depends on facts it does not hold.
And it hands over the moment a person is available
If someone is at the desk, the conversation can escalate live with the transcript attached. Out of hours it queues instead. The customer is told which is happening rather than being left to guess.
Frequently asked questions
Does it pretend to be a person?
No. It is clear about what it is, and it is clear about whether a human is available right now. A bot that implies a person is typing is the fastest route to a customer who does not trust anything it says.
What if someone has an emergency at 3am?
It surfaces the out-of-hours guidance your site publishes and routes the conversation to you. It does not triage severity itself.
How long does setup take?
Enter your website URL, let it crawl, paste one script tag. Most sites are answering questions within a minute.
What does it cost?
Eteon Starter is ₹2,999 a month for 20,000 messages, with a 7-day free trial. There is no per-seat fee and no per-resolution fee, so the bill does not rise as the bot handles more.
Related
Build one on your own site
Enter a URL, talk to the bot it produces, and decide from that rather than from this page. No card required.